Return policy

Return Policy

Return and Refund Policy:

1. Can I exchange the product for a different size or color, or request a refund?

We offer a 30-day return and exchange policy from the date of purchase. Return shipping costs depend on your country/region and are the responsibility of the customer.

Once the product is received and inspected, if you require a refund, we will process the refund within 3-5 business days via your original payment method.

If the return is due to a product defect or our error (e.g., wrong size or model), we will cover the return/exchange shipping costs.

2. What if I receive a damaged or incorrect item?

If the return is due to a product defect or our error (e.g., wrong size or model), we will cover the return or exchange shipping costs.

Return Request Process

Please contact our customer service email at 2909253630@qq.com to submit a return request.

Once your return request is approved, we will send you a return label and detailed return instructions (including the return address and instructions).

Important Note: Returns without a submitted return request will not be processed. Please complete the return request process in advance.

Product Problem Handling

If the product you received has any of the following defects or damage, please contact us immediately after signing for the delivery so that we can resolve the issue as soon as possible:

Product defects or damage

The product you received does not match your order (wrong product, missing product, etc.)

Non-Returnable Items

The following items are not eligible for return:

Perishable goods (food, flowers, plants, etc.)

Customized items (personalized items, special order items)

Personal care products (skincare products, cosmetics, etc.)

Hazardous materials (including flammable liquids, gases, etc.)

Promotional items and gift cards

Exchange Policy

If you need an exchange, we recommend that you return the original item following the return process and then place a new order. This will ensure you receive the desired item as quickly as possible.

Refund Policy

Once the returned item is received and inspected, we will notify you of the refund review result via email.

Approved refunds will be automatically credited back to your original payment method (e.g., credit card, Alipay, etc.). The refund processing time depends on your payment method. Please note that processing times may vary depending on your bank or payment platform. For any inquiries, please contact customer service: 2909253630@qq.com

Recipient: Kunming Chuqianjian Trading Co., Ltd.

Return Address: Room 407, 4th Floor, Tongfeng Business Center, No. 75 Changyuan Middle Road, High-tech Industrial Development Zone, Heilipu Street Office, Kunming, Yunnan Province, China M3090

Postal Code: 650106

Customer Service Email: 2909253630@qq.com

Phone: [+86 15159313482]

Please feel free to contact us with any questions. Thank you for your understanding and support!